Frequently Asked Questions
We’ve outlined some questions below that come up from time to time from our customers that may quickly answer one of your own.  For any other questions, thoughts, comments, rants or raves… (hopefully raves!), please send us a note at info@golittleonego.com.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase we will gladly offer you an exchange or refund. All exchanges or refunds must be completed within 14 days of receiving your order. Returned items must be in new condition with original tags intact. Customers are responsible for covering their own shipping costs when returning an item. Please contact us for all other inquiries.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?

All online pricing is listed and charged in USD.  We accept Visa, MasterCard and Paypal.  Please contact info@golittleonego.com if you have any questions regarding payments.

DO YOU OFFER GIFT WRAPPING?

Yes we offer gift wrapping! Your items can be delivered right to your reciepient beautifully wrapped in a gift box with tissue paper and topped with a bow and tag.  Our gift wrapping service is only $3.00.  When you are on the check-out page just click on the “Add Gift Wrapping” on the left hand of the screen –  you then can include a short personalized message that we will hand write on the tag for you.  Beautiful gifting made so easy!

HOW MUCH IS SHIPPING DOMESTIC AND INTERNATIONALLY?

Enjoy FREE standard shipping on all orders of $35.00 USD or more when shipping to Canada or the United States – which takes about 3-7 business days. For international orders, the rate is calculated based upon your location and can take up to 7-14 business days.  For orders under $35.00 USD your shipping fees are calculated at checkout.

We ship with envelopes and packaging made from recycled materials. Our hang tags, labels and business cards are all made from 100% recycled materials.

WHY USE BAMBOO?

There are many reasons why we use bamboo in our collection – click here for the down low on why our clothing is made from the the perfect fabric to outfit your Little One.

WHAT SIZES DO WE CARRY?

Our ‘grow with me’ clothing is: one-size-fits-all for the crawling stage.  We know each Little One begins crawling at different times so we wanted to make sure our clothing could accommodate for different ages as well as different sizes of tots.  Our cuff-able legs and extra stretch help fit your child comfortably and will fit a wide range of little ones generally between the 6-15 month range.  Simple and convenient!

ARE GO LITTLE ONE GO PANTS MACHINE WASHABLE?

Yes all of our pieces are completely machine washable and they won’t shrink or lose their softness!  Our crawling collection is designed to be washed again and again, and will hold up just as well as day one. Just throw them in with like colours (in cold water if you can) and tumble dry on low. Do not use bleach and don’t iron the grips – last thing you want is melty stars!

ARE THE GRIPS ON THE KNEES SAFE FOR BABIES?

Yes our grips have been tested and certified by SGS International as 100% baby friendly.  Our patent-pending anti-slip grips  are made from non-toxic- water based silicon and both the grips and labels are all lead and phthalate free and won’t fall off with multiple washings!  The fabric is also non flammable and made from 95% rayon from bamboo and 5% spandex to make sure the pants can move and stretch as your Little One learns to crawl!

HOW CAN I BECOME ONE OF YOUR RETAIL PARTNERS?

We would love to partner up with you!  If you’re interested in selling Go Little One Go products in your store please submit a “Wholesale Account Request” and we will get you set up to order directly from our online system.  You can also reach out to us directly with any questions!

Have a question for us?
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